1. Introduction
These Terms of Service ("Terms") are a legal agreement between Shanghai Blue Whale Technology Co., Ltd. (Room 604, 6th Floor, Moli Community, Tower T1, Gate of Science, No. 1750 Zhongke Road, Pudong New Area, Shanghai, China) — herein "Whaletech AI" or "us" — and the person or entity agreeing to the Terms ("Customer" or "You").
By installing Whale Excel or accessing any part of the Service in any manner, You agree to be bound by these Terms, including the AI Provider Terms defined below.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICE. IF YOU DO NOT AGREE, YOU MUST NOT USE OR ACCESS THE SERVICE.
You must be 13 years or older to use the Service. If acting on behalf of a company, you represent that you have authority to bind that company.
1. 引言
本服务条款（"条款"）是上海蓝色鲸鱼科技有限公司（办公地址：中国上海市浦东新区中科路 1750 号科学之门 T1 塔楼 6 楼 604 室 磨砺社区）—— 下称"鲸鱼 AI"或"我们"—— 与同意本条款的个人或实体（"客户"或"您"）之间的法律协议。
通过安装鲸鱼 Excel 或以任何方式访问本服务的任何部分，即表示您同意受本条款约束，包括下文定义的 AI 服务商条款。
使用服务前请仔细阅读本条款。如您不同意，则不得使用或访问本服务。
您必须年满 13 岁方可使用本服务。如您代表公司使用，则表示您有权约束该公司。
2. Description of Service
The Service is a Microsoft 365™ add-in for Microsoft Excel™ ("Whale Excel") that interoperates with AI Providers and displays output in an Excel spreadsheet. It enables users to read, analyze, create, and modify spreadsheet data through natural language conversation.
The Service communicates directly with our AI model provider's API for AI inference.
2. 服务说明
本服务是面向 Microsoft Excel™ 的 Microsoft 365™ 加载项（"鲸鱼 Excel"），与 AI 提供商互操作并在 Excel 表格中显示输出。用户可通过自然语言对话读取、分析、创建和修改表格数据。
本服务直接调用 AI 模型服务商的 API 进行 AI 推理。
3. AI Provider
The Service relies on a third-party AI model provider for inference. Your use of the Service is subject to that provider's usage policies and terms (the "AI Provider Terms"), including its commercial terms, acceptable use policy, and privacy policy.
By using the Service you also agree to be bound by the AI Provider Terms as they apply to inputs you submit and outputs you receive.
Important: Your inputs and the resulting AI outputs are processed by our AI model provider via its API. Your use must comply with applicable laws and regulations in your jurisdiction. Whaletech AI strongly advises against transmitting personal, confidential, or sensitive data when using the Service.
3. AI 提供商
本服务依托第三方 AI 模型服务商进行推理。您对本服务的使用须遵守该服务商的使用政策与条款（"AI 服务商条款"），包括其商用条款、可接受使用政策及隐私政策。
使用本服务即表示您同意，对于您提交的输入和接收的输出，AI 服务商条款同样具有约束力。
重要：您的输入及由此产生的 AI 输出通过 AI 模型服务商的 API 处理。您的使用须遵守您所在司法管辖区的适用法律法规。鲸鱼 AI 强烈建议您在使用本服务时不要传输个人、机密或敏感数据。
4. Internet Access and Accounts
You are solely responsible for obtaining Internet access and all equipment necessary to use the Service. The Service requires a Microsoft account to access Excel and a Whaletech AI account via our authentication provider.
You are responsible for securing your Account and for all activities that occur through it. Notify us immediately of any unauthorized use.
4. 网络访问与账户
您需自行负责获取网络接入和使用本服务所需的所有设备。本服务需要 Microsoft 账户以访问 Excel，以及通过我们的身份认证提供商注册的鲸鱼 AI 账户。
您有责任保护账户安全，并对账户下发生的所有活动负责。如发生未授权使用，请立即通知我们。
5. Modifications
To these Terms
We reserve the right to update these Terms upon notice. You will be notified by email or by publishing on spreadsheet.whaletech.ai. You may terminate your use if the Terms are modified in a manner that substantially affects your rights. Continued use constitutes consent.
To the Service
We may make changes to the Service from time to time. Updates, upgrades, or new features shall be subject to these Terms and may require additional terms.
5. 修改
对本条款的修改
我们保留在通知后更新本条款的权利。我们将通过邮件或在 spreadsheet.whaletech.ai 发布方式通知您。如条款修改实质性影响您的权利，您可终止使用。继续使用即视为同意。
对服务的修改
我们可能不时对服务进行修改。更新、升级或新功能均受本条款约束，并可能需要同意额外条款。
6. Use of the Service
Access
Access is limited to the Customer and Users granted access (subject to license tier). Upon installation, Customer accesses the Service through the Excel interface.
License
Subject to compliance with these Terms, the AI Provider Terms, and Microsoft's policies, Whaletech AI grants Customer a limited, revocable, non-transferable, non-exclusive, non-sublicensable license to access and use the Service.
Customer is fully responsible for all acts by Users and agrees to indemnify Whaletech AI for related claims.
6. 服务的使用
访问
访问仅限于客户及其被授权的用户（受许可等级限制）。安装后，客户通过 Excel 界面访问服务。
许可
在遵守本条款、AI 服务商条款和 Microsoft 政策的前提下，鲸鱼 AI 授予客户有限的、可撤销的、不可转让的、非独占的、不可再许可的访问和使用服务的权利。
客户对其用户的所有行为承担全部责任，并同意就相关索赔对鲸鱼 AI 作出赔偿。
7. Restrictions on Use
You shall not, and shall not permit others to:
- copy, modify, adapt, translate or create derivative works of the Service;
- reverse engineer, decompile, or disassemble the Service;
- develop competing products based on the Service;
- rent, lease, sell, resell, assign, sublicense, or transfer the Service;
- use the Service in violation of Microsoft's acceptable use policy or the AI Provider Terms;
- use the Service for activities involving risk of death, injury, or environmental damage;
- circumvent usage limits or quotas (including creating multiple accounts);
- disrupt or pose a security risk to the Service or its users;
- use the Service for spam, illegal, or deceptive practices; or
- violate any applicable laws or intellectual property rights.
This list is illustrative, not exhaustive.
7. 使用限制
您不得，也不得允许他人：
- 复制、修改、改编、翻译或基于本服务创建衍生作品；
- 对本服务进行反向工程、反编译或反汇编；
- 基于本服务开发竞品；
- 出租、出借、出售、转售、转让、再许可或转移本服务；
- 以违反 Microsoft 可接受使用政策或 AI 服务商条款的方式使用本服务；
- 将本服务用于涉及死亡、人身伤害或环境损害风险的活动；
- 规避用量限制或配额（包括创建多个账户）；
- 扰乱服务或对服务及其用户构成安全风险；
- 将本服务用于垃圾信息、非法或欺骗性行为；
- 违反任何适用法律或知识产权。
本清单仅为示例，并非穷尽列举。
8. Suspension or Termination
We reserve the right to suspend or terminate your access to the Service with or without cause and with or without notice, including if we reasonably determine:
- there is a threat or attack on the Service;
- your use disrupts or poses a security risk;
- you are using the Service for fraudulent or illegal activities;
- you have breached these Terms or any Third Party Offering's terms; or
- you are in default of payment obligations.
8. 暂停或终止
我们保留在有或无原因、有或无通知的情况下暂停或终止您对服务访问的权利，包括在我们合理判断以下情况时：
- 服务受到威胁或攻击；
- 您的使用构成扰乱或安全风险；
- 您将服务用于欺诈或非法活动；
- 您违反了本条款或任何第三方产品的条款；
- 您未履行付款义务。
9. Fees, Term, Termination and Refund
Fees
You agree to pay the Service fees applicable to the pricing option selected. All fees are payable in advance and non-refundable (except as otherwise established). Payment is processed via WeChat Pay or Alipay.
Term
The Term commences on the Effective Date (the date you install or use the Service) and continues until expiration or termination.
Termination
You may terminate for convenience at any time; however, all fees for the current term remain due and no refunds of prepaid fees will be paid.
Refund
We do not offer refunds unless required by applicable consumer law. Refund requests should be sent in writing to info@whaletech.ai.
Non-Payment
In case of non-payment, we may immediately suspend access to the Service. All fees exclude taxes.
9. 费用、期限、终止和退款
费用
您同意支付所选定价方案对应的服务费用。所有费用需预付，且不可退款（另有约定除外）。支付通过微信支付或支付宝处理。
期限
期限自生效日（您安装或使用本服务之日）开始，直至到期或终止。
终止
您可随时出于便利性而终止；但当前期限内的所有费用仍需支付，且不退还已付费用。
退款
除适用消费者法律要求外，我们不提供退款。退款请求应以书面形式发送至 info@whaletech.ai。
未付款
如未付款，我们可立即暂停对服务的访问。所有费用均不含税。
10. Free Tier
If you register for a free tier, we will make the Service available until (a) termination, (b) end of the free tier period, or (c) consumption of credits. You may not create multiple accounts to benefit from free tier credits.
Your Content during the Free Tier period may be permanently lost or deleted at the end of the Free Tier period. Whaletech AI will have no liability for any harm arising from a Free Tier offer.
If you upgrade to a paid plan during the Free Tier period, your chat threads and account data carry forward to your upgraded account; upgrading does not purge prior Free Tier content.
10. 免费层
如您注册免费层，我们将向您提供服务，直至（a）终止、（b）免费层期限结束或（c）额度耗尽。您不得创建多个账户以获取免费层额度。
免费层期间您的内容可能在免费层期限结束时永久丢失或删除。鲸鱼 AI 对因免费层导致的任何损害不承担责任。
如您在免费层期间升级到付费方案，您的聊天会话和账户数据将延续到升级后的账户；升级不会清除之前的免费层内容。
11. Intellectual Property
Whaletech AI (or its licensors) owns all legal right, title and interest in the Service, including all Intellectual Property Rights ("Our Technology"). Our Technology may not be copied, modified, reproduced, or redistributed without prior written permission.
Any feedback, ideas, or reports you provide about the Service ("Feedback") will be considered our proprietary information, and you irrevocably assign to us all intellectual property rights in such Feedback.
11. 知识产权
鲸鱼 AI（或其许可方）拥有本服务的所有合法权利、所有权和利益，包括所有知识产权（"我们的技术"）。未经事先书面许可，不得复制、修改、复制、转发或再分发我们的技术。
您对本服务提供的任何反馈、想法或报告（"反馈"）将被视为我们的专有信息，您不可撤销地将该反馈中的所有知识产权转让给我们。
12. Your Content & Privacy
Your Content
Subject to the AI Provider Terms and applicable law, you retain all right, title and interest in data, files, text, images, and other content that you submit to the Service and in the output generated in response ("Your Content"). This includes inputs ("Input") and outputs ("Output").
You have sole responsibility for the accuracy, legality, and appropriateness of Your Content and represent that you have all necessary rights to submit it.
Non-reliance on Outputs
Generation of Outputs is subject to unpredictabilities. Outputs may not be accurate or may contain material inaccuracies. You should not rely on any Output without independently confirming its accuracy.
Use of Content
Whaletech AI may disclose Your Content to our service providers acting on our behalf. Our processing of personal data is governed by our Privacy Policy. Whaletech AI does not use Your Content to train any Whaletech AI model.
12. 您的内容与隐私
您的内容
在遵守 AI 服务商条款和适用法律的前提下，您保留提交给服务的数据、文件、文本、图像和其他内容以及相应生成输出的所有权利、所有权和利益（"您的内容"）。这包括输入（"输入"）和输出（"输出"）。
您独自负责您的内容的准确性、合法性和适当性，并声明您拥有提交该内容所需的全部权利。
不依赖输出
输出的生成具有不可预测性。输出可能不准确或包含重大错误。您不应依赖任何输出，而应独立确认其准确性。
内容使用
鲸鱼 AI 可能向代表我们的服务提供商披露您的内容。我们对个人数据的处理受隐私政策约束。鲸鱼 AI 不会使用您的内容训练任何鲸鱼 AI 模型。
13. Warranty Disclaimer
THE SERVICE AND ANY THIRD PARTY OFFERING IS PROVIDED ON AN "AS IS" BASIS, WITHOUT WARRANTIES OF ANY KIND. Whaletech AI makes no warranty that the Service will be free of viruses, error-free, or uninterrupted, or that information or outputs obtained will be accurate or complete.
The Service uses emerging technology and is not designed to meet regulatory, legal, or other obligations. The Service does not constitute legal, medical, financial, or investment advice. Consult dedicated professionals for such advice.
13. 保证免责声明
本服务和任何第三方产品按"现状"提供，不含任何形式的保证。鲸鱼 AI 不保证服务无病毒、无错误或不中断，也不保证获得的信息或输出准确或完整。
本服务使用新兴技术，并非为满足监管、法律或其他义务而设计。本服务不构成法律、医疗、金融或投资建议。如需此类建议，请咨询专业人士。
14. Limitation of Liability
IN NO EVENT SHALL WHALETECH AI BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF DATA OR BUSINESS PROFITS) ARISING OUT OF YOUR USE OF THE SERVICE. Your sole remedy for any dispute shall be termination of the Service.
In no event shall Whaletech AI's entire liability exceed the fees paid by you for the Service in the twelve (12) months preceding the event giving rise to liability.
14. 责任限制
在任何情况下，鲸鱼 AI 均不对因您使用本服务而产生的任何间接、偶发、结果性、惩戒性、特殊或惩罚性损害（包括数据丢失或商业利润损失）承担责任。您就任何争议的唯一救济为终止本服务。
在任何情况下，鲸鱼 AI 的全部责任不应超过引发该责任的事件发生前十二（12）个月内您为本服务支付的费用。
15. Dispute Resolution and Applicable Law
These Terms are governed by the laws of the People's Republic of China. Both parties submit any disputes to the jurisdiction of the courts located in the Pudong New Area of Shanghai, China.
15. 争议解决与适用法律
本条款受中华人民共和国法律管辖。双方同意将任何争议提交中国上海浦东新区人民法院管辖。
16. Other Terms
Force Majeure
Neither party shall be liable for failure or delay in performing obligations due to causes beyond reasonable control, including acts of God, government action, fire, or flood.
Entire Agreement
These Terms represent the entire agreement between the parties and supersede all prior agreements, except where separate written terms apply.
Notices
All notices shall be in writing delivered by email to info@whaletech.ai (for Whaletech AI) or the email associated with your account (for Customer).
Assignment
You may not assign rights or obligations under these Terms. Whaletech AI may assign to any affiliate, subsidiary, or successor.
Severability
If any term is invalid or unenforceable, that term will be enforced to the maximum extent permitted by law and the remainder will remain in force.
16. 其他条款
不可抗力
任何一方因超出合理控制的原因（包括天灾、政府行为、火灾或洪水）而未能或延迟履行义务的，不承担责任。
完整协议
本条款构成双方之间的完整协议，取代所有先前协议，但另有单独书面条款的除外。
通知
所有通知应以书面形式通过邮件送达：发送至 info@whaletech.ai（发送给鲸鱼 AI）或您账户关联的邮箱（发送给客户）。
转让
您不得转让本条款下的权利或义务。鲸鱼 AI 可将条款转让给任何关联公司、子公司或继承人。
可分割性
如任何条款无效或不可执行，该条款将在法律允许的最大范围内执行，其余条款继续有效。